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Wireless Communication Application - SMS Based CRM Solution

The Client
Intas is among the fastest growing pharmaceutical and healthcare companies in India, having highly sophisticated, WHO approved and US FDA standards meeting manufacturing plant, and acclaimed as one of the finest in South East Asia. Intas has introduced into the Indian market various innovations like new drug delivery systems, extended release molecules, recombinant vaccines and having a steady market in the Asia-Pacific, African, & European countries.

The Confront
An innovative Wireless Communication Application, which can be a central communication hub for connecting with the various people associated with their business network - both In house and External. The solution extends business functionalities to the company's personnel irrespective of the geographical limits. The basic concept of implementing such an application is to provide an interface to all the personnel of the organization for facilitating continuous information accessibility, which can be effectively used to increase revenues and customer base and is also a significant value addition to the clients.

The Solution
After performing a meticulous requirement review, VBSOFT designed a contemporary solution, developed on Microsoft SQL ServerT 2000 and having unique features like Scheduling, Instant Messaging, Flexible Addressing Capabilities, Acknowledgements, Log Keeping, Reporting Module, Mass Mailing with rigorous administrative module with seamless security aspect. The benefits of the system are as follows:

  • Effective and Organized Communication leading to efficient management of Business Operations formulating the decision making process faster.
  • Create a brand image / identity of the company in the minds of existing clients and associates across the globe by providing them instant information.
  • Avoid delays in response to client queries, by providing faster information access.
  • Competitive advantage.
  • Drastic Cost Reduction.

The Potential
The system is designed so as to ensure seamless integration with existing systems and scale easily to accommodate future requirements.

Technology
Software

  • SQL Server 2000
  • ASP

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